TERMS AND CONDITIONS

Welcome to Fit Mama! By using our services, you agree to comply with these terms and conditions, which apply to all our services, including Group Training, PT, and Semi-PT sessions.

GROUP TRAINING POLICY

  • Ongoing Membership:
    Fit Mama operates on a term-based membership structure aligned with school terms. Memberships are paid weekly via Newie and roll over automatically into the next school term unless cancellation notice is provided.

    Membership Renewal & Cancellation:
    To opt out of the next term, members must provide a minimum of 2 weeks' written notice via email to hello@fitmama.com.au before the new term begins. If notice is not given, the membership will continue into the next term.

    If a cancellation request is received after this notice period, a 4-week cancellation fee will be charged based on your current membership level.

    Public Holidays & Term Breaks:

    Classes on public holidays are held at the discretion of Fit Mama. You’ll be notified of any changes or cancellations through the monthly timetable, email, or the Fit Mama VIP Facebook group. If you’re away during term breaks or public holidays, please let us know in advance—we’ll do our best to slot you into a make-up session within 2 weeks where possible. If no suitble option is available, each case will be considered individually.

    Dress Code:
    All participants must wear suitable activewear and enclosed footwear. Please bring a towel, water bottle, and any necessary health items (e.g., asthma puffer, EpiPen).

    Children’s Safety in the Studio:

    At Fit Mama, your child’s safety is our top priority. In our studio space, we’ve created a dedicated, gated play area that spans both indoors and outdoors — so your little ones can stay safe and entertained while you train.

    For everyone’s safety:

    ➡ Children are welcome to be with you during warm-up and cool-down stretches

    ➡ During the workout, they must remain in the play area. This is non-negotiable due to the use of equipment like kettlebells, battle ropes, and more.

    ➡ Babies in prams may stay in the training space, but must be positioned on the outskirts where they’re safely out of the way of any equipment or movement.

    PT & SEMI-PT POLICY

    Commitment and Payment:
    Personal Training requires a minimum 4-week commitment. Weekly payments are processed via Newie. All bookings are managed through the Acuity scheduling system.

    Cancellations & Rescheduling:

    • A minimum of 2 weeks’ notice is required to cancel ongoing PT.

    • No-shows or cancellations made within 24 hours will forfeit the session.

    • Cancellations made with more than 24 hours' notice may be rescheduled within 10 days, subject to availability.

    PAYMENTS

    Term Subscriptions:
    Processed weekly via Newie. Your membership rolls over unless you provide the required notice.

    Casual Sessions:
    Booked and paid upfront through Acuity. Casual classes are limited and not guaranteed.

    CANCELLATION & REFUNDS

    Missed Classes:
    Sessions missed or cancelled within 24 hours will be forfeited.

    Make-Up Policy:
    If Fit Mama cancels a class, you'll be offered a make-up session to be used within 14 days. If you notify us in advance of holidays or personal commitments, we'll do our best to fit you into another class. If no suitable class is available, we’ll work with you case-by-case.

    FITNESS TO PARTICIPATE

    Your Responsibility:
    You confirm that you are physically and medically fit to participate. Please notify us of any injuries, changes in health, or limitations in writing.

    MEDICAL TREATMENT

    Emergency Care:
    In case of emergency, you consent to Fit Mama administering first aid or calling emergency services. Any costs incurred are your responsibility.

    PHOTOGRAPHY

    Right to Use:
    Photos or videos may be taken during classes and used for promotional purposes. You may opt-out by notifying us in writing.

    LIABILITY

    Assumption of Risk:
    Participation is at your own risk. Fit Mama and its trainers are not liable for injury or property loss.

    PRIVACY

    Data Protection:
    Your personal data is handled in accordance with Australian privacy laws. We do not share your information without consent.

    MODIFICATION OF TERMS

    We reserve the right to modify these terms. Notice of changes will be provided. Continued participation confirms your acceptance.

    INDEMNITY

    You agree to indemnify Fit Mama and its affiliates against any claims arising from participation in our services.

    DISCLAIMERS

    Medical:
    Please seek clearance from your doctor or women’s health physio, particularly postpartum, before beginning our program.

    Children’s Safety:

    Children are welcome but must be supervised at all times and are not to use fitness equipment. Fit Mama is not liable for accidents involving children.

    We can’t wait to support your journey—mentally, physically, and emotionally. Let’s move with purpose, support one another, and build strength from the inside out. 💗