TERMS AND CONDITIONS

Welcome to Fit Mama! By using our services, you agree to comply with these terms and conditions, which apply to all our services, including Group Training, PT, and Semi-PT sessions.

GROUP TRAINING POLICY

Ongoing Membership:
Memberships are direct debited weekly via Newie payment service and continue unless notified in writing as per the cancellation policy.

Membership Renewal & Cancellation:
To opt out of your membership, members must provide a minimum of 4 weeks' written notice via email to hello@fitmama.com.au. 

Public Holidays & Term Breaks:

Classes on public holidays are held at the discretion of Fit Mama. You’ll be notified of any changes or cancellations through the monthly timetable, email, or the Fit Mama VIP Facebook group. If you’re away during school holidays, please let us know in advance, you can attend a make-up session within 2 weeks or pause your membership. To pause and/or  notify us of this you must email hello@fitmama.com.au 

Dress Code:
All participants must wear suitable activewear and enclosed footwear. Please bring a towel, water bottle, and any necessary health items (e.g., asthma puffer, EpiPen).

CLASS BOOKINGS

All bookings are managed through the Acuity scheduling system.

PT & SEMI-PT POLICY

Commitment and Payment:
Personal Training requires a minimum 4-week commitment. Weekly direct debit payments are processed via Newie payment system. All bookings are managed through the Acuity scheduling system.

Cancellations & Rescheduling:

  • A minimum of 2 weeks’ notice is required to cancel ongoing PT.

  • No-shows or cancellations made within 24 hours will forfeit the session.

  • Cancellations made with more than 24 hours' notice may be rescheduled within 10 days, subject to availability.

PAYMENTS

Subscriptions:
Processed weekly via Newie. Your membership continues unless you provide the required notice as per policy. 

Casual Sessions:
Booked and paid upfront through Acuity. Casual classes are limited and not guaranteed.

CANCELLATION & REFUNDS

Missed Classes:
Sessions missed or cancelled within 24 hours will be forfeited.

Make-Up Policy:
If Fit Mama cancels a class, you'll be offered a make up session to be used within 14 days. If you notify us in advance of holidays or personal commitments, we'll do our best to fit you into another class. If no suitable class is available, we’ll work with you case by case.

FITNESS TO PARTICIPATE

Your Responsibility:
You confirm that you are physically and medically fit to participate. Please notify us of any injuries, changes in health, or limitations in writing.

MEDICAL TREATMENT

Emergency Care:
In case of emergency, you consent to Fit Mama administering first aid or calling emergency services. Any costs incurred are your responsibility.

PHOTOGRAPHY

Right to Use:
Photos or videos may be taken during classes and used for promotional purposes. You may opt-out by notifying us in writing.

LIABILITY

Assumption of Risk:
Participation is at your own risk. Fit Mama and its trainers are not liable for injury or property loss.

PRIVACY

Data Protection:
Your personal data is handled in accordance with Australian privacy laws. We do not share your information without consent.

MODIFICATION OF TERMS

We reserve the right to modify these terms. Notice of changes will be provided. Continued participation confirms your acceptance.

INDEMNITY

You agree to indemnify Fit Mama and its affiliates against any claims arising from participation in our services.

DISCLAIMERS

Medical:
Please seek clearance from your doctor or women’s health physio, particularly postpartum, before beginning our program.

Children’s Safety:
Children are welcome at Fit Mama; however, for everyone’s safety, the following rules apply:

• Children must be supervised by their parent or guardian at all times.
• Children are not permitted to use any fitness equipment.
• Children must remain in the dedicated children’s area for the duration of the class.
• Babies may stay in prams, and prams must be placed in a safe position away from equipment and training zones.

By attending a Fit Mama session, you acknowledge that you are fully responsible for the safety and supervision of your child/children at all times.

Fit Mama, its trainers, and staff are not liable for any accidents, injuries, or incidents involving children who attend sessions.

We can’t wait to support your journey—mentally, physically, and emotionally. Let’s move with purpose, support one another, and build strength from the inside out. 💗